To notify regardingly no deliveries on public holidays
All good, just add notice no delivery on public holidays on your website. At least, customer knows to plan ahead. Thanks for all your hard work and Happy National day.
Punctuality in delivery
Thumbs up on all the improvement.
Our first order was a disaster. But your management has done a good job of resolving and rectifying the issue, promptly. I did not expect your management to do replacement for the second order. But i guess it was a good gesture of restoring the customer confidence! And that clearly proved your important placement on customer satisfaction. On that note, i give you a thumb up. Even though, i was very mad about the glitch on the first order but your management sensitivity has put me into happier mood.