I ordered a bouquet of tulips and it was supposed to have been a surprise for the recipient . I requested for the morning slot to make sure she would be home. I was disappointed the flowers had not arrived by 12.30 pm so I called the office. Fin, who attended to me, was courteous and professional. Upon checking, I was told I should have been alerted earlier by the relevant department that the flowers would only arrive at 1pm that day before the floral arrangement could be done and delivered. So, I had to reveal the intended surprise to the recipient to make sure she would be home in the late evening. Anyways, all’s well that ends well. I am still of the opinion Flower Chimp’s doing a great job and little hiccups are necessary for the whole team to attain and maintain excellence
