My add on balloon was not given as it should be.Thast a bomb.The delivery was up to the mall main mall not to the office directly as usual, the next.Flowers half fresh when receive, but good quality flower as usual.wrapping not elegant, its like wrapping a bread, all hidden on a brown beg, previous with glass vase betterThe service and flowers used to be excellent, for 189 i paid its totally not worth at all.And the Promise to send the ballon by end of the day didn't happen.I purchased another bouquet from a different provider to compare its slightly cheaper and they did the door delivery for free as well so its not due to valentine or many orders a service degrade.The key thing is the surprise is spoiled.Isn't that what we pay for instead of taking a road side bouquet service in the first place?Its seems once your order volume is up, your quality start to suck.Too much greed to make profit? may be.There is not much premium service provider in the market, its extremely sad to know flowerchimp succumb to make profit and fail to deliver finally.whats the user have messenger , calling in facility if they take note but cant fix the issue?, i was given a thanks for feedback instead. It is a complaint, they cant differentiate.The only thing that still exists, delivery on time by noon, i love that but poor guys they have too much order to deliver. Pay the delivery guys more or better hire more people to maintain the quality.perhaps out source service? may beThis will be last order, until flower-chimp comes back with better service in the future...hope soThank youmahin
