FAQ

You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.

We accept credit / debit / charge cards via a variety of payment methods such as Stripe, eGHL, GrabPay , and cash payments via the Bank Transfer options to suit your preferred payment method. We recommend payment via credit / debit card since payment is instantly processed and we are able to directly to fulfill your order.

For Bank Transfer payments, we will only be able fulfill your order after payment has been received by us. Please send us a screenshot or an image of the bank in receipts as proof of payment to info@flowerchimp.com.

Unfortunately we cannot accept orders through phone at the moment but we are exploring the possibility to do just that in the near future.

In the meantime, kindly place your order via our website.

Currently we only offer flower bouquets / arrangements options found on our website. However, we appreciate any suggestions if you if you would like to see type of bouquet or flower being offered in our website. Simply suggest it in the live chat and we will strive to add it to our collection as soon as possible.

Not all products come in a vase and we do not have options to change hand bouquets into a vase arrangement. Only products pictured to be in a vase comes with it.

Do note that some products are side arrangements and some are round. If you are unsure, kindly contact us to find out.

For changes on delivery address or message card, you can email us at info@flowerchimp.com, call us at 03-3099 2323 (Mon-Sat, 9:00 AM - 6:00 PM), message us through live chat on our website or message us on Facebook by clicking the button on the bottom left side of our website.

Changes to order details should be done at least 24 hours or one (1) day before your intended delivery date and selected time slot. We could not accept any last minute changes on the day of delivery to make sure your order is delivered on time.

You may cancel your order 24 hours or one (1) day before your intended delivery date and we will process a full refund / charge-back to you. Kindly note that refunds will typically take at least ten (10) days for the refund process to be completed depending on the payment method method you used to make your purchase and bank clearance which Flower Chimp does not have influence upon.

It is your responsibility note of our cancellation policy mentioned above. Failure to do so will deem your request to cancel the order and full refund invalid. 

We currently offer two (2) delivery slots and they are:

a) 9:00 AM - 1:00 PM - Order to be placed at least 24 hours or one (1) day in advance

b) 1:00 PM - 6:00 PM - Order can be placed on the same day in the morning

Delivery fee will be calculate at the shipping page. Same day delivery is absolutely possible if you place your order before 5:00 PM on the same day. Kindly note that orders after our 5:00 PM order cut-off your order will be delivered the next day.

We deliver flowers on any day of the week, including on Sunday. Delivery takes place during business hours until 6:00 PM. 

If you need flowers to be delivered on Sundays you will need to place your order latest by Saturday 1:00 PM. 

Please note that we are unable to provide or promise an exact time of delivery but be rest assured that our delivery routes will be planned with efficiency in mind.

Our flowers are delivered by drivers and riders that are experienced in transporting delicate goods - flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.

Once our flower courier returns to our fulfillment center from the delivery route, we update all customers on their order status via email.

Thus, you will receive an email on the day of delivery confirming the successful delivery of your flower order. Until then, we unfortunately are unable to provide constant and more detailed information on the status of your order.

As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings, and companies our rider will not be allowed in but to call for the recipient to collect the flowers themselves.

While still in the checkout process, the "Delivery Instructions" field is right below the "Customer Information" form. You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.

No, unfortunately not. We deliver 100% of our orders and do not operate a storefront business. However, we will consider and review these requests on a case-by-case basis - kindly contact our customer support hotline 03-3099 2323 (Mon-Sat, 9:00 AM-6:00 PM) to clarify before placing your order. 

At the moment we cover the following areas in Malaysia

a) Petaling Jaya

b) Shah Alam

c) Kuala Lumpur

d) Klang Valley

e) Selangor

f) Penang (Island & Mainland)

g) Ipoh

h) Kota Kinabalu

i) Seremban

j) Subang

k) Alor Setar

l) Johor Bahru

m) Kuching

n) Miri

o) Melakka

p) Kota Bharu

q) Bintulu

r) Kuala Terrengganu

If your area is not listed here or unsure, please call our Customer Support line 03-3099 2323 (Mon-Sat, 9 AM-6 PM) to inquire before placing your order.

Yes, all orders placed before 1:00 PM we guarantee same day delivery. For deliveries on Sundays, please place your order latest by 1:00 PM on Saturday.

We offer a large variety of flowers and arrangements for many occasions. We always have numerous Daisies, Sunflowers, Gerberas, Roses, Tulips, Orchids and others in stock, waiting to be wrapped and delivered as a bouquet. 

Browse our flowers by occasions or even by collections to make sure you pick the right bouquet for your loved one.

Simply refer to our Care Instructions section for more information.

Flower Chimp flowers are all freshly designed and arranged, so on average they will last between 5-7 days provided that you follow our care instructions. Some flowers such as orchids will even last up to 2 weeks or even longer only if proper care is given to maintain its' freshness.

To know more about caring for your flowers, kindly have a look at our Care Instructions.

The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.

It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support by calling 03-3099 2323 and our friendly Customer Happiness Executives will help solve it.

To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-5 working days. 

We are always happy to answer the questions you might have about our service. You may reach us via Facbook Messenger (bottom left button) or via live chat (bottom right button).

Alternatively, we have a phone line available for your inquiries: 03-30992323 (Mon-Sat, 9:00 AM-6:00 PM)

You may also send us an email anytime to info@flowerchimp.com - we answer withing an hour during business hours. Inquiries after business hours or on Sundays will be attended to by the next working day.

Our operating hours for Customer Support are Monday - Saturday, 9:00 AM - 6:00 PM

Our Delivery hours are Monday - Sunday, 9:00 AM - 6:00 PM