I was impressed with the ease of ordering from the website and the delivery as promised.
The listen to the request of the customers, give assurance they will do their best and YES they take that commitment seriously and fulfil to the best of their upmost best effort. Good job and well done to all and THANK YOU too.
No holding line. My enquiry solved almost immediately.
I would like to do a shout out to Ms Felicity at the Customer Service Department for her prompt action to response to my request in less than half hour. On the day morning I placed order I called in to request for proof of delivery a snap shot of the photo upon delivery. On the same day at about 3pm I called again for the proof of delivery upon receiving an email stating that it has been delivered. However, until the next day I have not received any proof of delivery until I called again and spoke to Felicity which in less than half hour had emailed it to me. The first 2 CS have no interest in follow up and basically not doing their job. Anyway, I would like the Management to recognize Felicity for her prompt action and commitment in her job. Thank you.
delivery was prompthowever regarding the payment, i made 2 purchases and paid with Grab Pay. Only one transaction went through but the other couldn.